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Remo Giuffre
Founder & Director
Bondi Beach, Sydney, Australia

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Mark Hurst

Founder & President | Creative Good

New York City, United States

Generally thinking:

Business, Work & Strategy
Creativity & Design

My tags:

Product DesignTechnologyWriting

About me & my work:

Founder and president of Creative Good, I have spent my career writing and speaking about how organizations and individuals can create better customer experiences. Most recently, I co-authored Customers Included, a book about strategy and customer experience.

In 2003 I founded the Gel conference, which annually spotlights people and projects that create some good experience (and has featured the first stage presentations for Wikipedia, Marissa Mayer, Ze Frank, Khan Academy, and others). I also wrote Bit Literacy, the 2007 book about managing email and information overload, and created Good Todo, the mobile productivity suite.

I began my Internet career as a graduate researcher at the MIT Media Lab, then worked with Seth Godin at Yoyodyne, which was later sold to Yahoo. I holds bachelor’s and master’s degrees in computer science from MIT and live in New York City with my wife and son.

Tags: customer experience, empty inbox

My links:

Creative Good

Customers Included

Gel conference

Good Todo

Uncle Mark Gift Guide & Almanac

@markhurst

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